Transforming BFSI Customer Experience with AI-Powered Solutions
Sri Lanka's premier call center solutions provider specializing in banking, financial services, and insurance sectors.
Sri Lanka's premier call center solutions provider specializing in banking, financial services, and insurance sectors.
Tailored call center solutions designed specifically for the BFSI sector to enhance customer engagement and operational efficiency.
24/7 multilingual customer support for banking, insurance, and financial services with industry-leading response times.
Targeted sales campaigns and customer retention strategies to grow your financial services portfolio.
Advanced fraud detection and prevention services to protect your customers and your institution.
Efficient insurance claims processing with compassionate customer service and rapid resolution.
Seamless customer experience across phone, email, chat, and social media platforms.
Intelligent automation solutions to streamline operations and reduce costs while maintaining quality.
Cutting-edge artificial intelligence technologies integrated into our call center services for superior performance.
Our proprietary AI technologies enhance every customer interaction, providing intelligent routing, sentiment analysis, and predictive analytics to deliver exceptional service while optimizing operational costs.
Real-time emotion detection to route calls appropriately and provide agents with customer mood insights.
AI-powered call distribution based on agent skills, availability, and historical performance data.
Anticipate customer needs and potential issues before they arise using advanced machine learning models.
Reduction in average handle time with AI assistance
Increase in first-call resolution rates
Improvement in customer satisfaction scores
Sri Lanka's leading BFSI-focused call center outsourcing provider with a global reputation for excellence.
Founded in 2008, CeyCall Solutions began as a small call center operation in Colombo, Sri Lanka. Recognizing the unique needs of the banking and financial services sector, we specialized our services to cater exclusively to BFSI clients.
Today, we operate state-of-the-art contact centers across Sri Lanka with over 1,500 trained professionals serving global financial institutions, insurance providers, and fintech companies.
Our commitment to continuous innovation led us to develop proprietary AI technologies that now power our operations and are licensed to select partners worldwide.
To transform BFSI customer experience through innovative technology and exceptional human service, delivering measurable value to our clients.
To be the global leader in AI-enhanced BFSI outsourcing, setting new standards for customer engagement and operational excellence.
Collaborating with industry leaders to deliver comprehensive solutions for our clients.
Hear from financial institutions that trust us with their customer engagement.
"Oceanic BFSI transformed our customer support operations. Their AI-powered solutions reduced our average handle time by 35% while improving customer satisfaction scores."
VP Customer Experience, GlobalBank
"The team at Oceanic BFSI understands the complexities of insurance customer service. Their claims processing team handles our customers with empathy and efficiency."
Director of Operations, SafeGuard Insurance
"As a fintech startup, we needed a partner that could scale with us. Oceanic's flexible solutions and AI capabilities have been instrumental in our growth."
CEO, PayNex Fintech
Discover how we've helped financial institutions achieve their customer experience goals.
A mid-sized bank partnered with Oceanic BFSI to modernize their customer support operations while maintaining their personalized service reputation.
An insurance company struggling with seasonal claim volume spikes implemented our AI-enhanced claims processing solution.
Ready to transform your BFSI customer experience? Contact our team today.